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How to Read Your Bill
Back of Your Bill

Thank you for using the eWater website provided by the City of San Juan Capistrano.

 

To Pay Your Bill

To quickly and easily pay your water bill, just click “Online Payment” under “Online Services” on the left side of this page. 

 

Input your 6-digit customer number then your 7-digit account number and click search. Your customer and account numbers can be found on the upper right-hand corner of your bill, or by calling Customer Service at 949-493-1515, Option 2 to have us look it up for you. 

 

To Look up Billing History

You may register or login by selecting "Login" in the upper right-hand corner. Registering will provide you the option to review your customer account information, past bills, usage history and request e-bills instead of a paper bill. Please contact our Customer Service Department at (949) 493-1515, Option 2 if you need assistance. Thank you for visiting our online payment website. We hope you find it informative.

Help Paying My Bill (or Financial Assistance) The City is acutely aware of the challenges members of our community are facing at this time, especially as it relates to household bills and expenses. If you need an extension of time to pay your water bill, please call (949) 493-1515, select option 1 and one of our customer service representatives can discuss your various options.

 Due Date Extension - The City wants to make you aware that in these difficult times we can extend the due date for when your water bill is due.

 Payment Plan – We can offer a payment plan to slowly pay off the previous balance while keeping current with your current bill.

 211.org – This website can help you identify nonprofit organizations that may be able to help you pay, not just your water bill, but also other household expenses.

State Assistance - The State of California has created the COVID-19 Rent Relief program which provides financial assistance to Californians with unexpected financial hardships created by COVID-19. This program is intended to help eligible households cover unpaid rent and utilities, future payments for rent and utilities, and to provide funding for housing stabilization services. You can visiCA COVID-19 Rent Relief - Housing Is Key for more information.

Link for CA COVID-19 Rent Relief – Click Here or copy and paste into browser: https://housing.ca.gov/covid_rr/

Local Charites – See below for various local charities that may also be able to provide aid.

Family Assistance Ministries
1030 Calle Negocio
San Clemente, CA, 92673
(949) 492-8477

Salvation Army
23401 El Toro Rd., Suite 201
Lake Forest, CA 92630
(949) 366-6652

Families Forward

9221 Irvine Blvd.

Irvine, CA 92618

(949) 552-2727

 

South County Outreach

7 Whatney, Suite B

Irvine, CA 92618

(949) 380-8144 ext. 215